“I think this is a lost cause,” Zuroski wrote. She reached out to Zuroski and shared some resources on how to recover her lost work. She uses Twitter to provide volunteer tech support to academics who are having trouble saving their documents. ‘A Lost Cause’Įileen Clancy, an archivist and master’s student at the City University of New York, has seen an uptick in complaints about Word. Zuroski couldn’t explain what happened to that folder, but with no access to it, the program had turned off autosave, leaving her work vulnerable when the program crashed. She thought Word’s autosave feature was switched on, but the OneDrive cloud folder that her university provided had “ceased to exist” the day of the crash.
“I know I could recreate something but I’m too upset to put words together at all right now.” “I have no memory of what I wrote down,” a despondent Zuroski wrote on Twitter. Zuroski, an associate professor of English at McMaster University, reopened the program only to find a blank document. She copied and pasted her entire draft into a new document, but the program crashed when she tried to save it manually. But other people simply pray that their software’s autosave and autorecover options work in the event of a crash.Įugenia Zuroski had been working for two hours on a conference presentation when she froze.
Some archivists hawkishly protect their documents, going so far as to keep physical copies at separate locations to ensure their work survives. Sometimes Word’s recovery options save the document, and other times the work disappears in the void.Īre academics justified in cursing Word and swearing off Microsoft when they lose work? Or are users simply too reliant on cloud services and weak on file-recovery skills? Some people lose only a paragraph, others entire dissertations. Twitter buzzes with reports of lost work and deleted documents. The professor’s predicament and woes with Microsoft Word are not uncommon in academe. Hours, days, perhaps weeks of his time - all gone, thanks to a simple software update. Geniuses and Geeks all gave him the same sad diagnosis: The documents on the files that wouldn’t open were irretrievable.
Distraught and frustrated, he took his computer to Apple and Microsoft stores.
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